Refund & Cancellation Policy

Last updated 8 September 2026

Try before you pay

You can personalise your invitation, preview it on your own phone and share that preview with your family without paying anything. Nothing is charged until you have seen your own invitation and asked us to publish it. Please use the free preview fully before you order.

Cancellation

Before we start work — cancel for a full refund, no questions asked.
After we start but before delivery — we refund 50%, since design work has already been done.
After your invitation is delivered — the work is complete and delivered, so it cannot be cancelled.

Refunds

We will refund you in full if:

we fail to deliver within the agreed time and you no longer want to proceed;
your invitation has a fault we cannot fix — for example it does not open correctly on ordinary phones;
we charged you twice for the same order.

We cannot refund where:

your invitation was delivered as agreed and you changed your mind;
your event was cancelled or postponed — tell us instead and we will move your dates at no charge;
you supplied wrong details and they were published as given. We will correct them; your included revisions cover this;
you simply prefer a different design after approving one. We will keep revising within your included rounds.

Revisions come first

If something is not right, tell us. Your price includes two rounds of changes, and in practice almost every concern is solved by fixing the invitation rather than refunding it.

How to request a refund

Approved refunds are returned by the original payment method within 5-7 working days. Your bank may take longer to show it.

Contact

For any refund or cancellation request, please contact us.